Return Policy

Enter the items you wish to order and comments in the Message box below:
(Remember to include the Item Number) A sales person will contact you for billing information as soon as possible. You can place order by FAX or by email/shopping cart. Phone orders are not accepted.

Artesanos Imports Co. sells handmade hand painted Talavera tiles. There are imperfections and color variances from lots or batches. These imperfections add to the artistic characteristics of handmade tiles. Please be aware of these nuiances before purchasing tiles. All returns will be the responsibility of the Purchaser. Please be aware of our Return Policy.

RETURN POLICY:
1) Need copy of receipt of purchase with all returns.
2) No returns after 60 days.
3) A 25% return fee will be applied to all tile.
4) No refunds on special orders
5) All tile claims MUST be settled before installation.
6) NO returns on Saltillo Tiles.
7) ON SALE ITEMS: No returns, no refunds, no exchanges.
8) 50% downpayment on large orders
9) All prices are subject to change without notice.
10) No items Lent on “Approval”

Talavera Sink Images


 

ts-5esm
TS-5 EXPANDED

 


TS-43 STANDARD

 


TS-43E

 


TS-98S

 


TS-98E

 


TS-124S

 


TS-124E

 


TS-158-SOLID

 


TS-175-SOLID

 


TS-3E

 

 

 

TS-8E

 


TS-12E

 


TS-33AE

 


TS-34AE

 


TS-44E

 


TS-72E

 


TS-91E

 


TS-93E

 


TS-95E

 


TS-111E

 


TS-116E

 


TS-118E

 


TS-121E

 


TS-126E

 


TS-140E

 


TS-147E

 


TS-149E

 


TS-151E

 


TS-152E

 


TS-Z.31E

 


TS-Z.13E

 


TS-Z.34E

 


TS-Z.44E

 


TS-4S

 


TS-76S

 


TS-87S

 


TS-92S

 


TS-134S

 


TS-154AS

 


TS-GUIA(S)

 


TS-NAVAJO-E

 


TS-4A-SSE

 


TS-5A-SSE

 


TS-17C-SSE

 


AZ-801

 


AZ-802

 


AZ-803

 


AZ-804

 


TR-701

 


TR-702

 


TR-703

 


TR-704

 


TR-705

 


TR-706

 


TR-707

 


TR-708

 


TR-709

 


TR-710

 


TR-711

 


TR-712

 


TR-713

FAQs

**Are all the talavera patterns available in the pull knobs?

Yes, all the talavera patterns can be done in the pull knob size. The pattern shrinks according and not all of the pattern may be seen.

**Does stone need to be sealed after installation?

Yes, stone is porous and needs to be sealed with a stone enhancer once installed. However, the grout must be sealed with a grout sealer and not done by the enhancer.

**Is Saltillo used outdoors?

No, Saltillo is not used outdoors. However, it could be used in warmer climates such as Florida and Southern California. Otherwise, Saltillo is a clay tile and is not frost free. It is commonly used on the floor, in-doors.

** Can Saltillo be used for the counter tops?

Saltillo is a rather heavy tile and is typically used on the floor. If the counter top can hold the weight of the Saltillo, it may be used.

** Do I need to put a final coat of sealer on the pre-sealed epoxy finish Saltillo?

No, there is no need for a final coat of sealer on the tile but you do need to seal the grout joints upon installation.

**What finishes do the lights come in?

The lights can be ordered in a pewter finish, an oxidized finished and a shiny tin finish. If you took a handful of change, the pewter is comparable in color to a nickel, a penny is the oxidized finish and a dime is the shiny tin finish.

** What is the highest wattage you can use in the lighting fixtures?

The highest wattage you can use is 75 watts.

**Are the sockets of the lighting fixtures standard for general light bulbs?

Yes, the sockets of all the light fixtures are standard for general light bulbs and are also all UL listed.

** Can lighting fixtures be custom made?

Yes, the sizes of the lights may be custom made and you may chose either clear glass or frosted glass. You may chose between the pewter, oxidized, or brass finish. Note: If you inquire about the brass finish, please call for lead time on delivery and the prices that will be honored.

**Can talavera be used for the shower floor?

Talavera tiles can be used, if they are in the smaller sizes (2×2 and 3×3) but use them at your own risk. There is a fire glazed coating on the top of the tile which tends to make the tiles slippery if used in the shower.

**How do you seal the grout joints once you install the talavera?

You may use a grout sealer to seal the grout joints after the talavera is installed.

**How long after installation can I seal my grout joints?

Once the tile is installed and grouted, the grout must be cured/dried for 2-3 days before you seal the grout joints.

**Does the talavera tile need to be sealed?

No, the talavera does not need to be sealed since it has a fire glazed finish. The grout joints do need to be sealed however.

** Are the talavera sinks standard sizes to American standards?

No, the talavera sinks are 14×17 (medium) or 21×17 (large), thus there may need to be accommodations to install the sinks.

** Why is hardware expensive?

The hardware is hand done and that is why there is a difference of sizing, thickness and finishes.

** Can I order just 10 pieces of a 2×2 or 3×3?

No, the minimum to order any of the 2×2 or 3×3 size is 50 pieces or more.

**Is Saltillo a glazed tile or a sealant.

The Saltillo are sealed with an epoxy finish and they are done in Mexico.

**What sealant can I use on my un-sealed Saltillo?

You may use Mex-seal to seal the raw Saltillo and Mex-seal can also be used to seal the grout joints.

** What is the difference between the regular Saltillo and the super Saltillo?

The regular Saltillo has sharp edges and the super Saltillo has rounded edges.

Artesanos Ideas

From hand painted Talavera Tile to fancy vibrant Glass tiles…let your ideas become reality. Submit your finished product photos for us to share or let us guide you to a creative idea that suits you! Visit our Contact Us and let us know that you’ll be sending us photos and information.

Use the Pulldown under “Ideas” and select the area, room, or function to see images which will inspire you to create your own unique uses of Artesanos Imports in your home or business. Feel free to contact us either through email or by the phone to get more information. You can also visit our FAQ page which may help to answer some of your questions.

Shop Artesanos Imports Co.

Artesanos means Artisan. Many of our products are hand made in the traditional ways passed on through many decades. Shopping at Artesanos is a unique shopping experience. Let your creative juices flow at Artesanos Imports Company!

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