Return Policy

Enter the items you wish to order and comments in the Message box below:
(Remember to include the Item Number) A sales person will contact you for billing information as soon as possible. You can place order by FAX or by email/shopping cart. Phone orders are not accepted.

Artesanos Imports Co. sells handmade hand painted Talavera tiles. There are imperfections and color variances from lots or batches. These imperfections add to the artistic characteristics of handmade tiles. Please be aware of these nuiances before purchasing tiles. All returns will be the responsibility of the Purchaser. Please be aware of our Return Policy.

1) Need copy of receipt of purchase with all returns.
2) No returns after 60 days.
3) A 25% return fee will be applied to all tile.
4) No refunds on special orders
5) All tile claims MUST be settled before installation.
6) NO returns on Saltillo Tiles.
7) ON SALE ITEMS: No returns, no refunds, no exchanges.
8) 50% downpayment on large orders
9) All prices are subject to change without notice.
10) No items Lent on “Approval”