Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.



Return & Refund Policy

ANY sale discounts will be adjusted upon receiving your order. You will be emailed your final total including shipping and any tax (if applicable) then the amount will be charged to your account.Artesanos Imports Co. sells handmade hand painted Talavera tiles. There are imperfections and color variances from lots or batches. These imperfections add to the artistic characteristics of handmade tiles. Please be aware of these nuiances before purchasing tiles. All returns will be the responsibility of the Purchaser. Please be aware of our Return Policy.


1) Need copy of receipt of purchase with all returns.
2) No returns after 60 days.
3) A 25% return fee will be applied to all tile.
4) No refunds on special orders
5) All tile claims MUST be settled before installation.
6) NO returns on Saltillo Tiles.
7) ON SALE ITEMS: No returns, no refunds, no exchanges.
8) 50% downpayment on large orders
9) All prices are subject to change without notice.
10) No items Lent on “Approval”